Return and Refund Policy

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Return Policy

At TW Essentials, we strive to deliver the highest quality beverages and snacks to our customers. However, if you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns:

• Returns are only accepted for items that arrive damaged, defective, or incorrect.
• Perishable items such as beverages, snacks or any other type of food cannot be returned due to health and safety regulations, unless they are defective or damaged upon arrival.
• To be eligible for a return, your item must be unused, in its original packaging, and accompanied by proof of purchase.

How to Request a Return:

• Contact us at support@twessentials.net within 7 days of receiving your order.
• Please provide your order number, a description of the issue, and photos if applicable.
• Our team will assess your request and, if approved, will provide instructions for the return or replacement process.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Shipping Costs:

• Shipping costs for returned items are the responsibility of the customer unless the return is due to our error (defective, damaged, or incorrect items).

If you have any questions about our return policy, please feel free to contact us at support@twessentials.net